FAQ

How can I place an order?

To place an order, select the products you want, add them to your shopping cart, and follow the checkout instructions.

Which payment methods do you accept?

We accept various payment methods, including credit card, PayPal, and bank transfer.

How much are the shipping costs?

We offer free shipping on all products.

How long does shipping take?

Since we source our products directly from overseas, processing may take some time. Please note the following information:

-Processing time : 3-7 business days - We prepare your order for shipping and take care of all necessary steps.

-Shipping time : 14-21 business days - Shipping time may vary due to international transportation.

We do our best to keep delivery times as short as possible and will keep you updated on the status of your order.

What should I do if I receive a defective product?

Please contact our customer service within 7 days of receiving the product to arrange a return or exchange.

How can I arrange my return?

If you are not satisfied with your purchase, you can request a return within 14 days of receiving your order. Please note that you are responsible for the return shipping costs. Contact our customer service for further instructions.

How can I contact customer service?

You can contact us via our email : kontaktleanee@gmail.com

Are there customs fees?

After your purchase, you'll receive a confirmation email with information about your order. In most cases, no additional customs fees apply. In rare cases, however, the amount depends on local import regulations . Don't worry—such cases are very rare , and you usually only pay the price displayed in the store. And if you're not 100% satisfied, you have 14 days to return or exchange your order —it's easy.